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SPEAKERS

SAMPLE OF KEYNOTE SPEAKERS AND THEIR CASE STUDIES

David
GAMBOA

Group Digital Governance Head

CASE STUDY / DAY 1

Are Wallets Still a Thing for Banks?

With the rise of Apple and Google Wallet, how are banks able to compete? Can we build an attractive alternative for customers? Do we need to go in this direction? This presentation focuses on strategic options for banks to stay relevant in this competitive environment.

  • OEM Pay is the dominant mobile payment platform in Europe, clearly led by Apple and Google Pay
  • Both wallets are being enriched with additional features that make them more relevant on day-to-day basis
  • What is the impact on mobile banking – Are we going to lose customer engagement?
  • What are the options for banks if this is the case?
  • When can a bank stay relevant and when can it make a profit?

CASE STUDY / DAY 1

Everyone Invested, All the Time

Simply, digitalising the existing sales process does not work. Investing is an emotional process, which explains why digital conversion rates are way below those at a branch. Easy to integrate behavioural smarts, being our key expertise that are closing this gap. But digitalisation is not a goal in itself. Digitalisation is a mean to expand your reach. Savings of young clients can be turned into investments too, and for longer terms.

  • Do you want to improve conversation rates of your digital investment process?
  • Do you want to lever your reach through digitalisation and rejuvenate your investor base?
  • Do you want to digitally encourage long-term investment?

Jurgen
VANDENBROUCKE

Expert General Manager, Head of Innovation

This year Summit will host speakers from the world’s leading companies.
See sample of key note speakers.

David
GAMBOA

Group Digital Governance Head

Gian
BATTISTA BAA'

Head of Digital Payments

Jurgen
VANDENBROUCKE

Expert General Manager, Head of Innovation

Swaminathan (Mac)
MAHALINGAM

Chief Architect – HSBC Kinetic

Fabian
NUSSER

Head of Strategy & Distribution - Digital Investment Platform

Erkal
HASCAN

Digital Payment Systems & FinTech Banking, VP

CASE STUDY / DAY 2

Transformational Digital Customer Experience in Banking – A New Perspective

This session is to understand the changing customer expectation and the challenges in delivering a top-class customer experience. How are the dynamics changing in retail and business banking where the big players are stepping up the game to compete against the new entrants or disruptors in the industry?

  • Can a full-on digital experience improve customer service?
  • How can we understand our customers better and provide better value to them?
  • How Tier-1 banks can engage in competition with FinTechs?

Swaminathan (Mac)
MAHALINGAM

Chief Architect – HSBC Kinetic

Erkal
HASCAN

Digital Payment Systems & FinTech Banking, VP

CASE STUDY / DAY 2

Another Break on the Wall

Finance sector is one of the toughest walls in the business world. Users and FinTechs are new headliners on this dynamic stage and are breaking the rules. Some barriers have been overcome, some are still under negotiation. This session is not about what we dream of, but what we do.

  • Who are big bosses?
  • Turkey mobile payment ecosystem
  • Fast Payment on stage
  • What’s next?
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9th Annual Digital Banking & Mobile Payments Summit
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