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NEWS

Hottest information about 8th Annual Digital Banking and
Mobile Payments Summit

21 FEBRUARY 2019

THOMAS WINANDY

HHead of Mobile Banking
Commerzbank

With new regulations coming how are we standing with PSD2?

The goals of the second payment service directive are diverse. On the one side competition between banks and fintechs should be encouraged, on the other side security of electronic payments should be increased to avoid fraud. Open banking forced banks to think about API concepts to share data with third-parties. The dialogue between banks and banking service providers is ongoing ever since. Customers can expect meaningful services, like aggregating all bank accounts and use more personalized services based on the full bandwith of banking services. Referring to the 2nd goal of PSD2 to increase security customers will often experience a limited user experience. By introducing a second factor banks need to offer creative solutions in order to support banking and e-commerce shopping.

Thomas Winandy is Head of Mobile Banking at Commerzbank. Commerzbank has 8 million private banking customers in Germany and offers 1.000 branches. In his role he is responsible for developing the Mobile Banking App strategy, within Commerzbank’s Multichannel approach. He is leading a team of 30 specialists in Frankfurt and Berlin, developing the mobile banking app. The app reached highest app store ratings and 44% growth of active app users during last year. Thomas Winandy brings 14 years of experience as self-employed digital consultant and was employed with Targobank (former Citibank) and Barclaycard Barclays Bank before he joined Commerzbank in 2017. Besides his work, he is a keynote speaker and sharing his digital banking vision with other banks and fintechs at global conferences.

08 FEBRUARY 2019

MORTEN SCHWANER

Head of Cards & Mobile Payments
Danske Bank

3 Questions for Morten Schwaner

What can we expect form open banking in the future?

Open banking will provide a range of possibilities to provide new services to customers within the payments area. In addition, it will open up for new players entering the payment space. How customers will embrace all these possibilities remains to be seen, but those providing the best customer experience will prevail.

How is customer behaviour changing as a result of more interactions with the technology?

Customers focus on simplicity, flexibility and security, and that must be our focus in the payments area, as we develop new solutions and services for customers based on new technology.

With new regulations coming how are we standing with PSD2?

We have spent the last two to three years discussing and interpreting PSD2. Now is the time to implement. The big question is; how do we create an experience that does not add more friction in the payment process? And will we be ready in time?

Morten Schwaner has more than 10 years experience in the card payments area as a specialist and project manager. Now he is leading Danske Bank’s development within cards and mobile payments.

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